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Can I return my glasses if they don't suit me?
Yes. If your glasses aren't quite right for you, you can request a return within 14 days of receiving your order. Items must be unworn, unused, and returned in their original packaging with proof of purchase.
How do I start a return?
Simply contact our customer support team at admin@wukongeyewear.com within 14 days of receiving your order. Once your return is approved, we'll provide instructions on how to send your item back.
What condition must the item be in for a return?
Returned items must be in the same condition as received, unworn, with all original tags attached and in the original packaging.
What if I receive a damaged or incorrect item?
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can assess the issue and arrange a suitable solution.
How long does it take to receive my refund?
Once your return has been received and inspected, we'll notify you of the outcome. Approved refunds are typically processed to the original payment method within 10 business days, although processing times may vary depending on your bank or payment provider.
What if my glasses feel too wide or too narrow?
Minor fit issues can often be improved through simple frame adjustments. If you're unsure whether your glasses need adjusting or returning, please contact our team and we'll be happy to help.
Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h
