Legal notice

Legal Notice

1. Website Owner Information

This website is operated by:

Wukong Eyewear
Website: https://wukongeyewear.com
Email: admin@wukongeyewear.com

Wukong Eyewear provides premium eyewear frames designed for everyday comfort, style, and durability.

2. Use of Website

By accessing and using this website, you agree to comply with these terms and conditions.

The content on this website, including text, images, product descriptions, logos, designs, and other materials, is owned by or licensed to Wukong Eyewear and may not be copied, reproduced, or used without prior written permission.

3. Product Information

We make every effort to ensure that product descriptions, images, prices, and availability information are accurate.

However, slight variations may occur due to:

screen display differences;
lighting conditions during photography;
natural variations in materials and finishes.

Wukong Eyewear reserves the right to update product information, pricing, and availability without prior notice.

4. Intellectual Property

All content on this website, including but not limited to:

brand name;
logos;
product designs;
images;
written content;

is protected by applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

5. Third-Party Links

This website may contain links to third-party websites or services.

Wukong Eyewear is not responsible for the content, privacy practices, or services provided by third-party websites.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Wukong Eyewear shall not be liable for any indirect, incidental, or consequential losses arising from the use of this website or purchased products.

Nothing in these terms excludes or limits your rights under applicable consumer protection laws.

7. Australian Consumer Law

Our products and services comply with the requirements of the Australian Consumer Law (ACL).

You may have rights and remedies that cannot be excluded under Australian law, including guarantees that products must be of acceptable quality, fit for purpose, and match their descriptions.

8. Contact Us

If you have any questions regarding this Legal Notice, please contact us:

Email: admin@wukongeyewear.com

FAQ

Use this text to share information about your product or shipping policies.

Can I return my glasses if they don't suit me?

Yes. If your glasses aren't quite right for you, you can request a return within 14 days of receiving your order. Items must be unworn, unused, and returned in their original packaging with proof of purchase.

How do I start a return?

Simply contact our customer support team at admin@wukongeyewear.com within 14 days of receiving your order. Once your return is approved, we'll provide instructions on how to send your item back.

What condition must the item be in for a return?

Returned items must be in the same condition as received, unworn, with all original tags attached and in the original packaging.

What if I receive a damaged or incorrect item?

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can assess the issue and arrange a suitable solution.

How long does it take to receive my refund?

Once your return has been received and inspected, we'll notify you of the outcome. Approved refunds are typically processed to the original payment method within 10 business days, although processing times may vary depending on your bank or payment provider.

What if my glasses feel too wide or too narrow?

Minor fit issues can often be improved through simple frame adjustments. If you're unsure whether your glasses need adjusting or returning, please contact our team and we'll be happy to help.

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h