Shipping policy

Shipping Policy

At Wukong Eyewear, we're committed to getting your order to you as quickly and safely as possible.

Order Processing
Orders are processed within 1-3 business days after payment has been confirmed.
Orders placed on weekends or Australian public holidays will be processed on the next business day.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.

Shipping Destinations
We currently ship across Australia. If you're located outside Australia and would like to place an order, please contact our customer support before purchasing.

Shipping Costs
We offer Free Standard Shipping on all orders across Australia. There is no minimum purchase required, and no hidden shipping fees or surprise taxes will be added at checkout.

Estimated Delivery Times
Estimated delivery times after dispatch:
- Metro Areas: 2–5 Business Days
- Regional Areas: 3–8 Business Days
- Remote Areas: 5–10 Business Days

Please note that these are estimated delivery timeframes and may vary depending on your location, courier service, weather conditions, or peak shopping seasons. Generally, total delivery time takes about 3-12 business days from order to your doorstep.

Tracking Your Order
Once your order has been shipped, you'll receive a tracking number via email. You can use the tracking link provided to monitor your parcel's delivery progress at any time.

Delivery Information
Please ensure your shipping address is accurate and complete before placing your order. Wukong Eyewear cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information supplied by the customer.

Delivery Delays
While we work with trusted shipping partners to ensure timely delivery, unexpected delays can occasionally occur due to extreme weather, public holidays, peak shopping periods, or courier network disruptions. We appreciate your patience and will do our best to assist with tracking your shipment.

Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We'll work with the courier to investigate the issue and provide an appropriate solution.

Need Help?
If you have any questions about shipping or your order, our customer support team is happy to help.
Please contact us via our Contact Us page or email us at admin@wukongeyewear.com.