Shipping policy

Shipping Policy

At Wukong Eyewear, we're committed to getting your order to you as quickly and safely as possible.

Order Processing
Orders are processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or Australian public holidays will be processed on the next business day.
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information.

Please note that processing times may be slightly longer during promotional periods, public holidays, or peak shopping seasons.

Shipping Destinations

We currently ship across Australia.

If you're located outside Australia and would like to place an order, please contact our customer support before purchasing.

Estimated Delivery Times

Estimated delivery times after dispatch:

Location Estimated Delivery
Metro Areas 2–5 Business Days
Regional Areas 3–8 Business Days
Remote Areas 5–10 Business Days

Please note that these are estimated delivery timeframes only and may vary depending on your location, courier service, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping promotions. Any applicable shipping offers will be displayed on our website.

Tracking Your Order

Once your order has been shipped, you'll receive a tracking number via email.

You can use the tracking link provided to monitor your parcel's delivery progress at any time.

Delivery Information

Please ensure your shipping address is accurate and complete before placing your order.

Wukong Eyewear cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information supplied by the customer.

If your parcel is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply for reshipment.

Delivery Delays

While we work with trusted shipping partners to ensure timely delivery, unexpected delays can occasionally occur due to:

Extreme weather conditions
Public holidays
Peak shipping periods
Courier network disruptions
Remote delivery locations

We appreciate your patience if delays occur and will do our best to assist with tracking your shipment.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We'll work with the courier to investigate the issue and provide an appropriate solution where applicable.

Need Help?

If you have any questions about shipping or your order, our customer support team is happy to help.

Please contact us via our Contact Us page or email us at admin@wukongeyewear.com.

FAQ

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Can I return my glasses if they don't suit me?

Yes. If your glasses aren't quite right for you, you can request a return within 14 days of receiving your order. Items must be unworn, unused, and returned in their original packaging with proof of purchase.

How do I start a return?

Simply contact our customer support team at admin@wukongeyewear.com within 14 days of receiving your order. Once your return is approved, we'll provide instructions on how to send your item back.

What condition must the item be in for a return?

Returned items must be in the same condition as received, unworn, with all original tags attached and in the original packaging.

What if I receive a damaged or incorrect item?

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can assess the issue and arrange a suitable solution.

How long does it take to receive my refund?

Once your return has been received and inspected, we'll notify you of the outcome. Approved refunds are typically processed to the original payment method within 10 business days, although processing times may vary depending on your bank or payment provider.

What if my glasses feel too wide or too narrow?

Minor fit issues can often be improved through simple frame adjustments. If you're unsure whether your glasses need adjusting or returning, please contact our team and we'll be happy to help.

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h